Terms & conditions

RETURNS

HOW DO I RETURN A PRODUCT?

Simply send us an email or drop us a line.  Advise your order number and the reason of return. 

You will receive an email notification once the request has been reviewed. If the request is approved, the email notification will detail the return conditions and address. Return costs are at the buyers expense.

HOW LONG DO I HAVE TO RETURN A PRODUCT?

If you happen to order the wrong size, colour, or you have just simply changed your mind about a product, we will happily exchange your item within 30 days of delivery. We will accept the item if it has not been damaged, and all original tags and packaging are still intact.

Garments must also have retail tags retained and remain unused.

Any packaged items must be returned with the packaging in its original condition (ie, please wrap the item or put the item in a satchel to avoid damage. Do not stick return labels or sticky tape to original packaging).

Should you wish to exchange or refund a product outside of the 30 day period, we are inclined to charge a re-stocking fee of 20% on some products. .

WHAT IF I RECEIVED A DEFECTIVE/INCORRECT PRODUCT?

If you received a faulty/defective item or you have received an item as a result of our error, we will happily cover the return shipping costs.

You can contact us by phone or email to let us know, and we will provide you with an Australia Post prepaid, preaddressed postage label via email.

HOW LONG DOES THE EXCHANGE/RETURN PROCESS TAKE?

Mas Motorcycles asks that you allow 5 to 7 business days for us to process and ship your exchange or process your refund once your return has been received in store.

For refunds, 3 to 5 business days should be allowed from the date of processing for funds to be returned to your account by your financial institution.

(Time periods for items being returned to us can vary depending on your location, and shipping method you choose. Please allow us extra time to process your refund/exchange in this case)

PRIVACY POLICY

This privacy policy sets out how MAS Motorcycles uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

name, phone number and address

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

 

What we do with this information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Deliver orders to you.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

In order to secure and prevent unauthorised access or disclosure to your details, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information. 

We do not store credit card information, we securely submit credit card information to our payment gateway for processing. Or if you use Paypal, you are redirected to their page. 

How we use cookies

A cookie is a small file placed on your computer's hard drive when you visit this website. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information


You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.